Shipping & Returns
Thank you for visiting our website and for reviewing our shipping and return policy. This policy was last updated on Nov 3, 2011.
All shipments are FOB point of shipment unless otherwise noted on written quotations. We strive to ship same or next day and most of our vendors will drop ship for us if we are out of stock at the time a customer places an order. We ship UPS ground on orders unless the total order requires a pallet. UPS Overnight is available to customers upon rquest. Shipping costs related to OVERNIGHT Shipping cannot be refunded.
Shortages, Overages, Damages and other Discrepancies:
All shortages, overages, and other discrepancies must be reported within twenty four hours of receipt of shipment. Damaged equipment, supplies, or parts must be reported immediately upon receipt to both the carrier and Bruce Adhesives, Inc. All shipments should be inspected for any visible damage to either the packaging or open package contents. Do not discard or remove the contents of any damged shipments. Customer assumes responsibility for all shortages, damages or other discrepancies if not reported as required.
All returns must have written approval from Bruce Adhesives, Inc. to return items. Stock items may incur a minimum 25% restock fee or greater if returned to a vendor. Special Orders cannot be returned. Freight charges on all returns are the sole responsibility of the customer returning the goods. Any other charges incurred by Bruce Adhesives, Inc. in return of goods are billable to the customer's) returning the goods. This is not an agreement to accept return of goods. Written approval is to be obtained in the form of an RGA issued by and at the discretion of Bruce Adhesives, Inc. Any and all returns must be in Like New, Resalable Condition and in the Original manufacturers packaging.
Special orders for customers may require a 50% deposit of the orders total cost. Cancellations of special orders may result in the forfeiture of the deposit in part or in whole.
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